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Reseller Information Center



The XSDepot.com site is governed by the terms that can be found below. Please read them carefully. By placing an order or using the XSDepot.com site, you are accepting these terms. XSDepot.com may make changes to the site and these terms at any time without notice.
 

  1. Contact Information
  2. Credit Card Security
  3. Drop Shipments
  4. Limited Warranty
  5. Minimum Orders
  6. Order Status & Processing
  7. Packaging Formats
  8. Payment Methods
  9. Privacy Statement
  10. Product Availability
  11. Order Acceptance Policy
  12. Return Policy
  13. Shipping Information
  14. International Order Policy
  15. Taxes & Duties
  16. Technical Support
  17. Typographical Errors
  18. Copyright Notice
  19. Data Feeds
  20. Disclaimer Notice
  21. FAQ




Contact Information: Your comments, questions and/or suggestions are valued. Please call or write to us at:

www.XSDepot.com
280 Opportunity Way
LaGrange, Ohio 44050
United States

Office Hours: Monday - Friday 9:00 am - 6:00 pm ET (Eastern Time)

Contact a Department Online: Order Status
Technical Support 
Orders Department 
Product Information 
Customer Feedback 
Web Site Problems 
 
Or By Phone:
Orders Desk: 1-440-355-8008
Toll Free: 1-800-755-4619
Fax Number: 1-440-355-8009


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Credit Card Security:XSDepot.com makes customer service our #1 goal while you shop.

Our secure order form uses Blue-Line, government-level security encryption to completely protect your credit card information.
In addition, our Secure Shopping Guarantee protects you while you shop at XSDepot.com, so that you never have to worry. Period. We guarantee that every transaction you make at XSDepot.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at XSDepot.com. Read the details of our Secure Shopping Guarantee.

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Drop Shipments: Check the "Drop Ship" box on the order form if you would like for us to send an order as a Drop Shipment to your Customer. If you would like for us to attach a note to the order, please type your note in the "Special Instructions" field on the order form. We will not include any billing information with the order. A copy of your invoice will be sent to you via email.

Please Note:There is a minimal Drop Ship fee that we will add to your order. For more information about Drop Shipments, please click here. To review the Drop Ship shipping policies click here.

Unfortunately, we are unable to Drop Ship to addresses outside the US and/or Canada, APO's, and FPO's. OEM and/or Academic products are not available as part of our Drop Shipping service.

*All orders are shipped with tracking. Canada Drop Shipments will receive tracking after the package is processed and received by the Canada Post.

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Limited Warranty: All items sold by XSDepot.com are guaranteed against defects for 30 days from the invoice date. The defective item may be replaced only pursuant to the terms in our Return Policy.

EXCEPT AS EXPRESSLY STATED IN THE INFORMATION CENTER OF THIS SITE, XSDepot.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS SOLD BY XSDepot.com, INCLUDING, BUT NOT LIMITED, TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

XSDepot's only warranty obligation is at XSDepot's sole discretion, to replace or refund, in whole or in part, for any goods deemed defective by XSDepot.com during the applicable warranty period.

Purchaser assumes all risk, liability, damage and loss in connection with the use of all goods and resale thereof, if any. XSDepot.com shall in no event be liable or responsible for any injury, loss, damage, liability, debt, cost, expense, charge or fee of whatever nature, incurred or suffered by Purchaser, or any successor or Customer of Purchaser, whether direct or indirect, incidental or consequential, or in any other manner, in connection with the purchase, use or any resale of the goods.

In no event shall XSDepot.com, its officers, directors, employees and/or other representatives be liable for any damages of any kind, including without limitation, direct, indirect, compensatory, special, consequential, punitive, and/or incidental damages related to the products sold.

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Minimum Orders: XSDepot.com requires an initial $350 minimum order for stock orders only. This only applies to a Reseller's first stock order. Drop Shippers are exempt.

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Order Status & Processing: To check the status of your order just click here, send an e-mail to our Order department or call 1-800-755-4619.

Orders received before 12 pm EST Monday - Friday will be processed that same day.

Orders received after 12 pm EST Monday - Friday will be processed the following business day. We will attempt to ship all packages up to 3 pm EST, but we cannot guarantee shipping .

Orders received on weekends and holidays will be processed on the following business day.


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Packaging Formats: The packaging of each title is listed on the individual product description page.

  • Box: The product comes in a retail box.

    Please note, XSDepot.com is an international distribution company and some boxes are imported from outside the United States, and may not be exactly like the U.S. Box. Should you require U.S. Box only, please let us know upon placing your order.

    Please Note: Even though the software is packaged in a retail box this does not mean that the box contains a software manual. Many Publishers and/or Manufacturers include product instructions and/or manuals directly on the CD.
  • JBox: The product comes in a retail box that is the size of a Jewel Case.
  • DVD Box: The product comes in a DVD Style Box.
  • Retail Pkg: The product comes in Retail Packaging. Retail Packaging includes, but not limited to, Blister Pack, Special Manufacturer Packaging or Large Flat Pack with full art work and UPC.
  • Retail Jewel: The product comes in a Jewel Case without any OEM warnings and with a front and a back cover.
  • Jewel: The product comes in a Jewel Case without any OEM warnings and with a front or a back cover at a minimum. The product may also be packaged in a Slim Jewel Case and front cover only.
  • Flat Pack: The product comes in a Color Flat CardBoard Retail Packaging without any OEM warnings. (Dimensions comparable to retail jewel packaging)
  • Brown Box: As the name suggests, Brown Box titles include all the contents of a Retail Box title except for the box itself. Be assured, if it was in the box, you'll find it in the Brown Box version.
  • OEM: The product comes in a jewel case with an OEM warning (to be sold with hardware), in a jewel case without the cover, CD only in a sleeve, or in a jewel case with the manual.
  • Sleeve: The product comes in a white paper/plastic sleeve or in a color cardboard CD packaging.
  • Bulk: The product is new but does not come with regular retail packaging. The product may be bagged or placed in a brown box.

Customer Agreement: By Purchasing OEM, Academic, or Media Only software, you agree to sell OEM Software with hardware, Academic Software to qualifying buyers, and/or Media Only (unlicensed) software with a license. Also, you agree to abide by the Publishers' restrictions and limitation of warranty.

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Payment Methods: XSDepot.com accepts the following forms of payments:

  • Visa*
  • Master Card*
  • Discover*
  • American Express
  • PayPal*
  • Wire Transfer
  • Money Orders and Cashier's Checks, in U.S. Dollar funds only*

*Restrictions apply

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Privacy Statement: Our privacy policy demonstrates our firm commitment to your privacy. XSDepot.com has security measures in place to protect the loss, misuse and alteration of the information under our control. Read the details of our Privacy Statement

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Product Availability: All titles currently in stock are listed on our Web site. The simplest way to discover if we carry any particular product is to search for it. If you don't find it in your search, we don't currently have it in stock. XSDepot.com is updated daily.

Out of Stock items will be removed from Stock orders and the In-Stock item(s) will ship. You can notify your Personal Reseller Representative if you prefer to cancel any titles not available vs. having them backordered.

Out of Stock items for Drop Ship orders will be placed on backorder and you will be notified. You will not be charged for the backorder until it is ready to ship. Upon the availability of the backorder title, it will be shipped to you via the original shipping method requested and you will be charged for applicable shipping charges, duties and taxes, and surcharges if applicable.

All prices and product availability are subject to change without notice.

Please note, XSDepot.com doesn't offer price protection. Due to the nature of our business, the price you pay today may be different at a later date. Unless stated, prices do not include shipping and applicable sales taxes. Product quantities may be limited. Some items may have a limit on the number of units that can be purchased per order. List price refers to Manufacturer's original suggested retail price and may be different than the actual selling prices in your area.

Shopping cart contents are price protected for 2 hours from the time they are added to the shopping cart. XSDepot.com reserves the right to remove any item from your shopping cart after 14 days and/or while supplies last for that item.

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Order Acceptance Policy: Receiving an electronic or another type of order confirmation does not mean that XSDepot.com has accepted your order, nor does it signify confirmation of our offer to sell the item(s). XSDepot.com reserves the right, at any time after receiving your order, to accept or decline your order for any reason. XSDepot.com reserves the right, without providing prior notice to you, to provide or supply less than the quantity you ordered of any item. XSDepot.com may also require additional information or verification(s) before accepting or processing any order.

XSDepot.com also reserves the right to terminate an active Reseller, at any time, for any reason, without notification. This includes but is not limited to purchase inactivity.

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Return Policy: A Return Merchandise Authorization (RMA) will NOT be issued for any reason other than for the return of a defective item for replacement. Returns for stock adjustment purposes will not be accepted.

All products are covered by Manufacturer's warranty. If your title is defective, contact our Support Department within 30 days of the invoice date to obtain an RMA.

If granted an RMA, the following rules apply:

  • Returns must include all original packaging.

  • All returned products must be shipped in the same or a comparable shipping container to guarantee the return is received in sellable condition. If the product is smashed and/or not resalable due to the type of shipping method selected, XSDepot.com will not be held liable or responsible for crediting the Customer for the return.

  • The RMA Number must appear on the outside of the packaging.

  • Defective products will be replaced with the same product type after the returned product is received by our warehouse.
Defective products will be tested by the Support Department. If your item is determined not to be defective, XSDepot.com has the right to deny the return. XSDepot.com will not be held liable or responsible for crediting the Customer for the return. The Customer will be responsible for shipping charges to return the package to them.

If your return has not been assigned an RMA Number, XSDepot.com will NOT process the return. The Customer will be responsible for shipping charges to return the package to them.

If an item is returned as “Undeliverable” you will be contacted. If you would like to have the package re-shipped, you will be responsible for additional shipping charges and any return shipping charges assessed by the carrier. If you do not wish to have the package re-sent, we will issue a credit for the total price of the product(s) you ordered minus a restocking fee and any return shipping charges assessed by the carrier.

Restocking Fees: XSDepot.com has the sole discretion of assessing a restocking fee on returns. Restocking fees are assessed at a rate of 25% of the product cost or $3.00, whichever is greater.

International Shipments: The Customer will be responsible for return freight, Taxes, Duties, brokerage fees, and any other costs related to returning the product(s) to XSDepot.com.

XSDepot.com does NOT offer price protection. Due to the nature of our business, the price you pay today may be different at a later date.

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Shipping Charges: Unless noted otherwise, shipping charges will not be added to product cost. By placing an order and using this site, Customers agree to pay Shipping & Handling (S&H).

Drop Ship orders will calculate shipping during check-out. Each product’s individual Drop Ship shipping costs are listed in our Data Feed. To review Drop Ship shipping policies, including our multiple item discount click here.

Stock order shipping charges are based on the package dimensions and weight plus the method of shipping selected.

Because product weights, dimensions and/or value vary greatly, we are unable to offer pre-calculated shipping charges for Stock orders. Upon request, we will contact you with shipping charges before we process your payment. This may delay your order if we do not receive a timely response. To expedite your order, please do NOT click on the "Contact Me about Shipping" box on the order form. Unless we are notified otherwise, XSDepot.com will select the most economical carrier for “Budget Shipping” orders.

Budget Shipping: “Budget Shipping” orders are subject to a minimum charge of $3.49. If the S&H exceeds $3.49, the charge will be adjusted to reflect actual shipping charges. Please allow 4 to 10 business days for delivery. “Budget Shipping” orders may ship via USPS First Class Mail, USPS Priority Mail, UPS Mail Innovations, FedEx Ground or UPS Ground.

Expedited Shipping: “Expedited Shipping” orders are subject to a minimum charge of $5.49. If the S&H exceeds $5.49, the charge will be adjusted to reflect actual shipping charges. Please allow 3-5 business days for delivery. Most orders will ship UPS Ground, however orders shipping to areas where UPS Ground is unavailable will be automatically shipped USPS Priority Mail at the “Expedited Shipping” cost.

Air Shipping: Air Shipping orders are not subject to minimum charges instead, the shipping charge is based on the carrier’s posted rates. Orders will be shipped UPS or FedEx, whichever is cheaper. All Air orders must contain a physical address as UPS and FedEx will not deliver to PO Boxes or APO addresses.

International Shipping: International orders are not subject to minimum charges instead, the shipping charge is based on the carrier’s posted rates. Orders may be shipped UPS Worldwide Express, UPS Express, FedEx International Priority, FedEx Economy, or USPS Express Mail.

Total Delivery Time is based on the amount of time it takes to process an order plus shipping transit time.
Order Processing Time + Shipping Time = Total Delivery Time

IMPORTANT: Our warehouse does not process orders on weekends or holidays, nor are deliveries made on Saturdays, Sundays or holidays. Please allow an additional 1 to 2 business days for weekend or holiday orders. Business days are Monday through Friday excluding holidays.

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International Order Policy: XSDepot.com is happy to serve International Customers under the following policies and restrictions. We ship Stock orders direct to all International Resellers. Currently, we only offer Drop Shipping services to addresses within the US and/or Canada.

Payment Options: International Customers excluding Canada may choose from the three following easy payment options:

  • American Express- International Customers may use an American Express Card to place an order, provided the package is shipped to the billing address on the credit card statement.

  • Wire Transfer- A direct transfer of funds from your banking institution to ours. Transfers are verified within 1 - 2 business days. Orders are shipped after bank confirmation that funds have been received. Click here for wire transfer instructions.

  • Money Order- All international money orders must be in US currency and mailed to: 

    XSDepot.com
    280 Opportunity Way
    LaGrange, Ohio 44050
    United States


  • If the previous payment options are unavailable to you as an International Customer, please contact your Personal Reseller Representative or email Resellers@XSDepot.com.

    Currency Conversions: All pricing and related costs noted on XSDepot.com are listed in U.S. Dollars. All orders are billed and charged in U.S. Dollar currency and will be converted to a Customer's local currency by your credit card provider and/or financial institution at the then-prevailing exchange rate.

    XSDepot.com makes no warranty, express or implied, to any rate. Also, International Customers are asked to please take note of Taxes & Duties.

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    Taxes & Duties: Duties and Taxes associated with shipping to your country will increase the cost of your order. It is the responsibility of the Customer to pay all import tariffs, brokerage fees and any other costs related to delivering the product(s) to you, in addition to the cost of your order.

    XSDepot.com highly recommends that you check on all fees, practices, and local import tariffs prior to placing your order. The Customer will be responsible for return freight charges should you refuse delivery of the product, or if the product is unable to be delivered to you.

    Drop Shipping & Taxes: XSDepot.com does not collect sales tax on a Reseller's behalf. It is the sole responsibility of the Reseller to collect sales tax where applicable. Regardless of how Resellers manage their taxing obligations, Resellers are solely responsible for such taxes.

    Please note: XSDepot.com does not provide tax guidance or legal advice to Resellers. Please consult with your tax advisors for a final determination on this matter.

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    Technical Support: Technical support is provided by the majority of Manufacturers and/or Publishers. Please refer to the contact information located on the product or product packaging.

    Most products include documentation with instructions. Please note, many software Publishers include product manuals directly on the disc.

    Please read all documentation provided with your product and contact the Manufacturer directly before contacting XSDepot.com.

    If the title proves to be defective after following all steps provided above, please contact our Support Department to obtain an RMA number.

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    Typographical Errors: If an item is listed at an incorrect price because of a typographical error or an error in the pricing information provided to us by one of XSDepot.com's suppliers, we shall have the right to cancel or refuse any/all orders that are placed for items listed at the incorrect price. XSDepot.com shall also have the right to cancel or refuse any/all such orders whether or not the order was confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, XSDepot.com shall post a credit to your credit card account in the amount of the incorrect price you were charged.

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    Copyright Notice: This site is owned and operated by XSDepot.com. XSDepot.com claims all rights to the original works of XSDepot.com. Unless stated otherwise, all works or materials appearing on this site, including the text, design, logos, images, icons, and graphics, as well as the selection, placement and design thereof, are the property of XSDepot.com. You may use the information or materials from this site solely for the purpose of shopping on this site or placing an order and for no other use. No works from XSDepot.com may be reproduced or copied without first obtaining the written consent of XSDepot.com.

    Digital Millennium Copyright Act Notice
    Agent to receive any Notification(s) of Claimed Infringement:

    Robert M. Miller
    280 Opportunity Way
    Lagrange, Ohio 44050
    PH: 440-355-8008

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    Data Feeds: Data feeds are offered as an assistive tool at no charge to the Reseller. Although XSDepot.com puts forth great effort to maintain the information, mistakes or omissions can and do occur. Due to the volume of data collected on each product, and the constant changes occurring in the industry with relation to products, Publishers, Manufacturers, and shopping sites, we cannot guarantee that the data is accurate, or that it will be suitable for your particular purposes.

    Please note that when utilizing the csv file within Microsoft Excel or other similar applications, you may end up losing the "leading zeroes" in any numerical fields including UPC codes.

    Image links are provided in the files as a resource only, and no Reseller has authorization to link directly to images or any other location on our site. Your use of our images is limited to those you can host on your own server.

    These files are offered as a courtesy only to those who have the technical ability to use them. XSDepot.com does not provide technical assistance in the utilization of these feeds.

    The data feeds are provided for active XSDepot.com Resellers who are using the feeds to sell product which is purchased directly from XSDepot.com. At no time are the feeds to be used for any other purpose. The feeds are only able to be used with the permission of XSDepot.com. If XSDepot.com should request that you cease and desist use of the feeds or any of the information contained therein, you shall cease and desist use within three business days. The data feeds and information contained therein are property of XSDepot.com. Permission to use the information is granted on a one by one basis. The datafeeds and information contained therein are not to be sold, shared, or redistributed in any way in whole or in part without the express written permission of XSDepot.com.

    Your use of the datafeeds and/or any of the information contained therein indicates that you understand and agree to all of the terms and provisions listed. Terms and conditions are subject to change at any time. In the event a change is made, no notifications will be made. It is your responsibility to revisit the page where the terms and conditions are listed to review the updated information.

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    Disclaimer Notice: All items sold by XSDepot.com are guaranteed against defects for 30 days from the invoice date. The defective item may be replaced only pursuant to the terms in the Information Center of this site. EXCEPT AS EXPRESSLY STATED IN THE INFORMATION CENTER OF THIS SITE, XSDepot.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS SOLD BY XSDepot.com, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

    In no event shall XSDepot.com, its officers, directors, employees and/or other representatives be liable for any damages of any kind, including without limitation, direct, indirect, compensatory, special, consequential, punitive, and/or incidental damages related to the products sold.

    XSDepot.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE XSDepot.com SITE, (including but not limited to, the site's contents, information, operation, materials, and works) INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

    In no event shall XSDepot.com, its officers, directors, employees and/or other representatives be liable for any damages of any kind, including without limitation, direct, indirect, compensatory, special, consequential, punitive, and/or incidental damages related to or resulting from the XSDepot.com site, including but not limited to, the site's content, information, operation, materials and works.

    Notwithstanding the above, Customer agrees that its exclusive remedy for all damages, losses and cause of actions against XSDepot.com, its officers, directors, employees and/or other representatives whether in contract, tort (including negligence) or otherwise shall not exceed the price (excluding shipping, taxes and duties) of the product that was ordered by that Customer in the related transaction.

    XSDepot.com is not responsible for any typographical errors. Please research your purchase carefully. Prices and product availability are subject to change without notice.

    Legal Action: You agree that any legal action against XSDepot.com must be brought in the courts for Lorain County, Ohio. Ohio law shall govern all legal action without regard to any conflicts of laws provisions.

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    Frequently Asked Questions: Click here for our FAQ page.

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