 | | | | Q: | Who is XSDepot? | | A: | We are a full-service wholesale distributor of software, computer accessories, peripherals, and small electronics, and we are based in Ohio. | |
| | Back to Top |
| | |
|
| | | | Q: | What advantages does XSDepot provide over other wholesalers? | | A: |
- Extremely low pricing
- Super-fast shipping
- Dependable products and service
- Extra services like XML feeds and .csv downloads
- Personalized customer care
- Huge product selection!
- Total Value Package = more profit & less stress
| |
| | Back to Top |
| | |
|
| | | | Q: | How long have you been in business? | | A: | Our Parent Company was established in 1987 and began marketing on the Internet in 1995. | |
| | Back to Top |
| | |
|
| | | | Q: | What types of Products do you offer? | | A: | XSDepot stocks a large selection of software products, computer accessories, electronics, and peripherals.
If you are looking for something we don't have on our Web site, please contact your account representative. We may be able to get it for you at competitive pricing. | |
| | Back to Top |
| | |
|
| | | | Q: | How do I become a reseller? | | A: | Please fill out the Online Reseller Application at online application
You should be contacted with either a login or a request for additional information within a week.
Please Note: Your Reseller Application must have all fields completed as requested on the form. Also, we will be unable to process your Credit Card Authorization Form if it is not signed, does not include a credit limit, or has any of the requested fields left blank.
We also require a copy of your valid Reseller's License/Certificate via fax. We will not be able to process your application if the expiration date on your Reseller License/Certificate is expired or is no longer valid within the State you are conducting business.
Once the required information is received, reviewed, and approved, an e-mail will be sent to you by within approximately two business days with the reseller log-on information. | |
| | Back to Top |
| | |
|
| | | | Q: | I don't have a business. Can I buy from XSDepot? | | A: | XSDepot is only for resellers. You must have a business to resell the products. You will be asked to provide verification of your business on the application. | |
| | Back to Top |
| | |
|
| | | | Q: | I'm thinking about becoming a reseller. Can I preview prices? | | A: | Only Authorized Users in our system can view pricing. | |
| | Back to Top |
| | |
|
| | | | Q: | Is your pricing always the same? | | A: | We buy our products from a number of different suppliers and the prices do fluctuate. We constantly strive to provide the most competitive pricing for our Resellers. By maximizing our buying power through our industry sources, we are able to pass the savings on to our Resellers, enabling you to sell goods at a profit. The price may vary based on what we purchased the products for at that time. | |
| | Back to Top |
| | |
|
| | | | Q: | Is your inventory always the same? | | A: | Although many products in our line are consistently available, the inventory changes constantly based on product availability, pricing, and demand. Registered resellers receive detailed daily updates alerting status changes, including "Back in Stock", "Sold Out", "Low Supplies", "Price Reduced", and "Coming Soon". | |
| | Back to Top |
| | |
|
| | | | Q: | Do you offer volume discounts? | | A: | Yes. Please contact your sales representative to discuss volume discounts. | |
| | Back to Top |
| | |
|
| | | | Q: | What methods of payment do you accept? | | A: | We accept Visa, MasterCard, American Express, Discover, Wire Transfers, and Money Orders drawn on a U.S. Bank. International customers may only use American Express, a Wire Transfer, or Money Order. Your order will not be shipped until your payment has cleared. | |
| | Back to Top |
| | |
|
| | | | Q: | Do you offer Net Terms? | | A: | In order to remain competitive, XSDepot does not offer net terms as a form of payment. This avoids passing on the added expenses of collections, accounting, and product loss to our valued customers. | |
| | Back to Top |
| | |
|
| | | | Q: | Do you drop-ship orders? | | A: | Yes, if you sell computer related products and aren't able to ship the products
your customer's order, we can drop ship for you. Plus, if you don't want to deal
with the headaches of inventory and warehouse space, then we can drop ship to
your customers too.
Your customer receives the order as if it were from you, and you receive the invoice for your records. Your sales representative will be able to assist you with any drop-ship questions you may have as each
company's needs may differ.
Click here for
more information about our drop ship program. | |
| | Back to Top |
| | |
|
| | | | Q: | Is there a minimum purchase amount? | | A: | There is a $350.00 minimum purchase on your first stock order. After your first stock order there is no minimum purchase amount per order. In order to pass along our savings to our resellers, we do review the account status to insure that our resellers are purchasing at a reseller level vs. at a retail level. | |
| | Back to Top |
| | |
|
| | | | Q: | Why do you have a "first purchase" minimum? | | A: | The first time minimum requirement is to protect our resellers against unscrupulous individuals who may plan to sign-up as a reseller in order to get wholesale pricing for individual use. Please contact a service representative for additional details. | |
| | Back to Top |
| | |
|
| | | | Q: | If I am strictly doing drop-ship orders, do I need to place a $350.00 minimum order the first time? | | A: | No. The minimum first order requirement is for stock orders only. | |
| | Back to Top |
| | |
|
| | | | Q: | How are the items packaged? | | A: | Packaging categories include "Box", "Jewel Case", "Sleeve", "Flat Pack", "Spindle", and "OEM". Each item description includes packaging type on our Web site. You can view a full explanation by clicking on the word 'Packaging' on the description page. | |
| | Back to Top |
| | |
|
| | | | Q: | What shipping carriers do you use? | | A: | Carriers include but not limited to: UPS, USPS, FEDEX, DHL | |
| | Back to Top |
| | |
|
| | | | Q: | How much do you charge for shipping? | | A: | Stock orders are pulled, packed, weighed and measured and then calculated for shipping cost using our state of the art shipping software. Quotes for UPS and USPS are checked, and the lower cost option is selected. Dropship orders are fixed rate. Each item in inventory is assigned a dropship shipping charge. There is a discount in place for multiple item orders. Please contact your account representative for more information. | |
| | Back to Top |
| | |
|
| | | | Q: | Can I request expedited shipping? | | A: | You are able to specify non-standard (Next Day, Two Day, etc) shipping at an additional cost. | |
| | Back to Top |
| | |
|
| | | | Q: | Do you ship internationally? | | A: | We have Reseller customers throughout the world, and we are happy to ship directly to our international resellers. Please note that at this time we do not dropship internationally, only to US addresses. Please also review payment methods for international orders as they vary from the payment methods within the United States. | |
| | Back to Top |
| | |
|
| | | | Q: | What if an item I ordered is not in stock? | | A: | Your stock order will still be processed and shipped with all items in stock. Any out of stock items will not be included. You can request that we backorder an item and ship it to you when and if it becomes available. You can also let us know if you prefer to cancel any titles not available vs. having them backordered. | |
| | Back to Top |
| | |
|
| | | | Q: | What is your return policy? | | A: | We accept returns on defective merchandise only. To view detailed information regarding policies and procedures, please visit our Web Site where you will find the information within the Help Center section. Please note that we do not do stock balance returns if you are unable to sell a product, or if your customer no longer wants you to process their order. | |
| | Back to Top |
| | |
|
| | | | Q: | What are .csv files? | | A: | CSV is an acronym for "Comma Separated Values." This file format is opened in a number of spreadsheet programs and some word processing programs as well. This file format allows for easy transfer of data from one site to another. | |
| | Back to Top |
| | |
|
| | | | Q: | What are XML feeds? | | A: | XML is an acronym for "Extensible Markup Language." It is a language that supports real time transfer of information from one site to another. | |
| | Back to Top |
| | |
|
| | | | Q: | How do I login? | | A: | The e-mail address you provided when you first registered is your User ID. If you have forgotten your password, click "Forgot Password", and it will be mailed to the registered e-mail address. If you were approved to be a reseller, you may also refer to the initial e-mail that was sent to you upon registration. | |
| | Back to Top |
| | |
|
| | | | Q: | Is the information I enter on your site secure? | | A: | Our secure order form uses Blue-Line, government-level security encryption to completely protect your credit card information from all snoopers.
Click here to view our secure shopping guarantee. | |
| | Back to Top |
| | |
|
| | | | Q: | Why do I have to enable "cookies"? | | A: | The XSDepot.com Web site requires the use of cookies to store items in the shopping cart. To be able to shop with us online, we ask that you accept a cookie. For additional information about cookies,
please click here. | |
| | Back to Top |
| | |
|
| | | | Q: | What if I change my e-mail address? | | A: | Please contact your sales representative or the Customer Care Department by e-mail, from the "new" address, providing your name, Company name, and previous e-mail address information. | |
| | Back to Top |
| | |
|
| | | | Q: | How do I know I placed my order successfully? | | A: | E-mail confirmations are sent out immediately upon completion of your order. Please allow time for your mail server to release the confirmation e-mail to your account. | |
| | Back to Top |
| | |
|
| | | | Q: | What if I have a question, or need extra assistance? | | A: | Each Reseller is assigned a personal sales representative. It is the representative's responsibility to ensure that your customer experience is professional, productive, and pleasant. | |
| | Back to Top |
| | |
|
| | | | Q: | How do I contact my representative? | | A: | You will be contacted by your representative after you register and have been approved as a reseller. At that time you will be provided a direct number to call and a direct e-mail address. | |
| | Back to Top |
| | |
|
| | | | Q: | What if my representative is not available? | | A: | Any individual in the Customer Care Department is able to assist you. Please call our main number at (440) 355-8008 or e-mail us at custcare@xsdepot.com | |
| | Back to Top |
| | |
|
